Shop Terms & Conditions

These Shop Terms and Conditions apply to purchases made through the IISSA Alumni Association (IAA) shop, including merchandise, apparel, event-related items, preorder items, and any other products listed in the portal shop.

By placing an order, submitting payment, or collecting an item, the buyer is deemed to have read, understood, and agreed to these terms.

IAA makes reasonable efforts to display product details, pricing, sizes, colours, images, and availability accurately. Product images are for reference and may vary slightly from the actual item due to production, screen display, lighting, or supplier differences.

Stock is subject to availability. IAA may cancel, reject, or adjust an order if an item is unavailable, incorrectly priced, duplicated, or affected by supplier or production issues.

Orders are created through the portal and will normally remain pending until payment proof is submitted and verified by the treasurer or authorised IAA administrator.

Payment must be made using the payment methods accepted by IAA at the time of checkout. Buyers must upload clear and accurate payment proof, including reference details where applicable.

IAA may reject payment proof that is unclear, incomplete, duplicated, incorrect, suspicious, or does not match the order amount.

Items may be fulfilled by self-collection, event collection, school or association collection point, delivery, or any other method announced by IAA.

Collection and delivery timelines are estimates only. Delays may occur due to preorder production, supplier timelines, stock availability, public holidays, courier issues, event schedules, or circumstances outside IAA's control.

Buyers are responsible for providing accurate contact, delivery, and collection information. IAA is not responsible for failed delivery or delayed collection caused by incorrect or incomplete information provided by the buyer.

Return requests must be submitted to IAA within 7 calendar days from the date the buyer receives or collects the item.

Returns may be accepted only if the item is defective, damaged before receipt, materially different from the confirmed order, or supplied in the wrong size, colour, quantity, or product due to IAA or supplier error.

Returned items must be unused, unwashed, unaltered, and returned with original packaging, tags, labels, accessories, or proof of purchase where applicable.

The following are generally not eligible for return:

1. Change of mind after payment or collection;
2. Wrong size selected by the buyer, unless exchange stock is available and approved by IAA;
3. Normal size variation, colour variation, or minor production differences;
4. Damage caused by misuse, washing, alteration, accident, poor handling, or normal wear and tear;
5. Items marked as clearance, final sale, personalised, customised, or event-limited, unless defective or wrongly supplied.

IAA may request photos, videos, order details, payment proof, and the physical item before approving any return.

Where appropriate, IAA may offer an exchange instead of a refund, especially for wrong size, wrong item, defective item, or stock-related issues.

Exchanges are subject to stock availability. If the requested replacement is unavailable, IAA may offer an alternative item, future collection arrangement, credit, or refund where appropriate.

Buyers may be responsible for any additional delivery, courier, or handling cost where the exchange is requested for buyer preference rather than IAA or supplier error.

Refunds are not automatic and are subject to review and approval by IAA.

A refund may be approved if payment was made for an item that cannot be supplied, the order is cancelled by IAA, the item is defective and cannot reasonably be replaced, or a duplicate or excess payment is verified.

Approved refunds will normally be processed to the buyer's nominated bank account or another method approved by IAA. Processing time may vary depending on verification, treasurer availability, bank processing, and administrative schedule.

IAA may deduct reasonable delivery, transaction, bank, courier, or handling costs where such costs have already been incurred and where permitted by applicable practice and law.

Preorder and event-limited items are produced or reserved based on demand, supplier availability, event requirements, or confirmed order quantities.

Preorder payments are generally non-refundable once the order has been submitted to the supplier or production has started, unless the item cannot be fulfilled or IAA decides otherwise.

Estimated preorder fulfilment dates may change due to supplier, production, shipping, printing, embroidery, or event schedule changes.

Buyers should inspect items as soon as possible after collection or delivery.

If an item is damaged, defective, or wrongly supplied, the buyer should contact IAA within 7 calendar days with the order number, product details, photos or videos, and a short explanation of the issue.

IAA will review the request and may offer repair, replacement, exchange, refund, or another reasonable solution depending on the item and circumstances.

Buyers may request cancellation before payment verification or before the order is processed. IAA may approve or reject cancellation depending on the order status, product type, supplier commitment, and whether costs have already been incurred.

IAA may cancel an order if payment is not received, payment proof is rejected, the item is unavailable, the order appears suspicious, or the order conflicts with association policies or operational requirements.

IAA's responsibility for shop orders is limited to the value of the affected item or order, unless otherwise required by applicable law.

IAA shall not be liable for indirect losses, loss of opportunity, inconvenience, courier delay, event postponement, supplier delay, or issues outside IAA's reasonable control.

IAA may amend these Shop Terms and Conditions, Refund Policy, and Return Policy from time to time. Updated terms will apply once published on the portal.

For refund, return, exchange, or order-related assistance, buyers should contact the IAA administrator or treasurer through the official portal or association communication channels.